FAQ

How do I create an account in the TourenUp?

• You can create an account by selecting Create Account on the app's main screen and following the steps to enter your information, including your motorbike details.

What information do I need to provide when creating an account?

• You'll need to create a password, enter your personal information (name, country), and provide details about your motorbike, such as make, model, and year.

How do I reset my password if I forgot it?

• Select Forgot Password on the login screen, enter your email address, and follow the steps to receive a verification code to reset your password.

Can I use social media accounts to sign up for the TourenUp?

• Yes, you can sign up using your Google or Apple account for a quick and easy registration process.

How do I log out of my account?

• Go to your profile, tap on the menu, and select Log Out from the options.

How can I edit my profile information?

• Go to Edit Profile from your profile page. Here, you can update your personal information, change your password, and edit your motorbike details.

How do I add or change my motorbike information?

• In the Edit Profile section, go to the Garage tab to add or edit your motorbike details, such as make, model, and year.

How do I view my badges and achievements?

• Navigate to the Badges section in your profile to see your earned badges and achievements.

How can I add or delete photos on my profile?

• Go to the Photos section in your profile to add new photos or delete existing ones.

Where can I see my favorite trails and sections?

• You can view your saved trails and sections in the Favorites tab in your profile.

How do I create a new trail?

• Tap + and select Create Trail, follow the steps to record your route, add photos, and provide a description.

How can I add photos to a trail I'm creating?

• During trail creation, select Add Photo to upload images from your gallery or take new ones with your camera.

What should I do if I lose GPS connection while creating a trail?

• If GPS connection is lost, the app will automatically pause tracking. Resume tracking once the connection is restored to continue creating your trail.

How do I delete a trail that I created?

• Go to your saved trails, select the trail you want to delete, and choose Delete Trail from the three dots icon.

Can I edit a trail after it has been created?

• Yes, you can edit a trail by selecting it from your saved trails and choosing the Edit Trail option.

How do I create a section within a trail?

• Find a trail in the Explore section, use the filter to select it, and then use the Add Section feature on the map to create a new section.

What are the difficulty levels for sections?

• Sections can be categorized into Soft, Moderate, or Hard, depending on the terrain and challenges.

How do I search for trails in the app?

• Use the Search field in the Explore section to find trails by name or location.

How do I view trail details?

• Select a trail from the list to view detailed information, including difficulty, hazards, and user reviews.

Can I see the terrain type and hazards for a trail?

• Yes, in the trail details, you can view the terrain type and any reported hazards along the trail.

How do I access trail reviews?

• Scroll to the Reviews section in the trail details to read feedback from other riders.

How do I create a condition report for a trail?

• Go to the Create Condition Report option in the You page, select the trail, and provide details such as difficulty, date, time, and any photos.

What information should I include in a condition report?

• Include the trail's current condition, difficulty level, any hazards, and optional photos to give other riders an accurate overview.

Can I edit or delete a condition report?

• Yes, you can edit or delete a condition report by accessing your profile and selecting the Condition Reports tab.

How do I report a hazard on a trail?

• Use the Hazard Report feature in the app, select the hazard type, and provide a description along with its location.

What types of hazards can I report?

• You can report various hazards, such as fallen trees, landslides, rockslides, or flooding.

Can I mark a hazard as absent if it's no longer present?

• Yes, if a hazard has been cleared or is no longer present, you can mark it as absent in the hazard details.

What are sections in the TourenUp?

• Sections are specific parts of a trail where you can challenge yourself and other riders based on skills and difficulty.

How do I start a section on a trail?

• Navigate to a section on the trail map, select it, and tap Start to begin the section challenge.

How do I know when I've completed a section?

• The app will notify you once you've completed a section, and you can view your performance metrics.

Can I see my progress on a section in real-time?

• Yes, while you're on a section, the app provides real-time updates on your progress.

How do I navigate the map in the TourenUp?

• Use the map controls to zoom in and out, and tap on icons to view trails, sections, hazards, and missions.

How do I share a trail or section with others?

• Select the trail or section you want to share and use the share button to send it via social media, email, or other apps.

What should I do if I encounter an issue with the app?

• Go to the Reach Us section to report any issues or get assistance.

Does the app provide safety guidelines for riding?

• Yes, before starting sections or challenges, the app provides safety reminders and guidelines to ensure a safe experience.

How can I ensure my ride complies with local regulations?

• Always check local regulations for off-road riding and follow any restrictions or guidelines provided by the app for each trail.

What should I do in case of an emergency while on a trail?

• The app does not provide emergency services, so ensure you have a way to contact local emergency services if needed.

Can I contribute to maintaining trails and sections?

• Yes, by creating condition reports and hazard reports, you contribute to the maintenance and safety of trails and sections.

How does the app ensure data accuracy for trails and conditions?

• The app relies on user-generated reports and feedback to keep trail data and conditions up-to-date and accurate