FAQ
Account Creation and Management
How do I create an account in the Touren app?
You can create an account by selecting "Create Account" on the app's main screen and following the steps to enter your information, including your motorbike details.
What information do I need to provide when creating an account?
You'll need to create a password, enter your personal information (name, country, birthdate), and provide details about your motorbike, such as make, model, and year.
How do I reset my password if I forgot it?
Select "Forgot Password" on the login screen, enter your email address, and follow the steps to receive a verification code to reset your password.
Can I use social media accounts to sign up for the Touren app?
Yes, you can sign up using your Google, Facebook, or Apple account for a quick and easy registration process.
How do I log out of my account?
Go to your profile, tap on the menu, and select "Log Out" from the options.
Profile Management
How can I edit my profile information?
Go to "Edit Profile" from your profile page. Here, you can update your personal information, change your password, and edit your motorbike details.
How do I add or change my motorbike information?
In the "Edit Profile" section, go to the "Garage" tab to add or edit your motorbike details, such as make, model, and year.
How do I view my badges and achievements?
Navigate to the "Badges" section in your profile to see your earned badges and achievements.
How can I add or delete photos on my profile?
Go to the "Photos" section in your profile to add new photos or delete existing ones.
Where can I see my favorite trails and sections?
You can view your saved trails and sections in the "Favorites" tab in your profile.
Trail and Section Management
How do I create a new trail?
Go to the "Explore" section, select "Create Trail," and follow the steps to record your route, add photos, and provide a description.
How can I add photos to a trail I'm creating?
During trail creation, select "Add Photo" to upload images from your gallery or take new ones with your camera.
What should I do if I lose GPS connection while creating a trail?
If GPS connection is lost, the app will automatically pause tracking. Resume tracking once the connection is restored to continue creating your trail.
How do I delete a trail that I created?
Go to your saved trails, select the trail you want to delete, and choose "Delete Trail" from the options.
Can I edit a trail after it has been created?
Yes, you can edit a trail by selecting it from your saved trails and choosing the "Edit Trail" option.
How do I create a section within a trail?
Find a trail in the "Explore" section, use the filter to select it, and then use the "Add Section" feature on the map to create a new section.
What are the difficulty levels for sections?
Sections can be categorized into Soft, Moderate, or Hard, depending on the terrain and challenges.
How do I provide a description for a section?
During section creation, there's an option to add a description to provide details about the section.
Can I edit a section after it's been created?
Yes, you can edit a section by navigating to the section details and selecting the edit option.
How do I delete a section if needed?
Go to the section's details page, and select "Delete Section" to remove it.
Exploring and Discovering Trails
How do I search for trails in the app?
Use the "Search" feature in the "Explore" section to find trails by name or location.
What filters can I use to find trails?
You can filter trails by difficulty, skills, length, and other criteria to find the most suitable trails.
How do I view trail details?
Select a trail from the list to view detailed information, including difficulty, hazards, and user reviews.
Can I see the terrain type and hazards for a trail?
Yes, in the trail details, you can view the terrain type and any reported hazards along the trail.
How do I access trail reviews?
Scroll to the "Reviews" section in the trail details to read feedback from other riders.
Condition and Hazard Reporting
How do I create a condition report for a trail?
Go to the "Create Condition Report" option in the "Explore" section, select the trail, and provide details such as difficulty, date, time, and any photos.
What information should I include in a condition report?
Include the trail's current condition, difficulty level, any hazards, and optional photos to give other riders an accurate overview.
Can I edit or delete a condition report?
Yes, you can edit or delete a condition report by accessing your profile and selecting the "Condition Reports" tab.
How do I report a hazard on a trail?
Use the "Hazard Report" feature in the app, select the hazard type, and provide a description along with its location.
What types of hazards can I report?
You can report various hazards, such as fallen trees, landslides, rockslides, or flooding.
Can I mark a hazard as absent if it's no longer present?
Yes, if a hazard has been cleared or is no longer present, you can mark it as absent in the hazard details.
Mission and Challenge Creation
How do I create a new mission on a trail?
Navigate to "Explore," find the trail where you want to create a mission, and select "Create Mission." Add details such as name, description, and duration.
What kind of missions can I create?
You can create missions involving specific waypoints, challenges, and objectives for other riders to complete.
Can I set a duration for a mission?
Yes, you can specify if a mission is permanent or has a specific start and end date.
How do I add photos and media to a mission?
During mission creation, you can add photos to enhance the mission description and provide more context.
How can I view missions on a map?
Missions are displayed on the map in the "Explore" section, and you can select them to view details and objectives.
Using Sections and Challenges
What are sections in the Touren app?
Sections are specific parts of a trail where you can challenge yourself and other riders based on skills and difficulty.
How do I start a section on a trail?
Navigate to a section on the trail map, select it, and tap "Start" to begin the section challenge.
How do I know when I've completed a section?
The app will notify you once you've completed a section, and you can view your performance metrics.
Can I see my progress on a section in real-time?
Yes, while you're on a section, the app provides real-time updates on your progress.
General App Usage
How do I navigate the map in the Touren app?
Use the map controls to zoom in and out, and tap on icons to view trails, sections, hazards, and missions.
What do the different map icons represent?
Icons on the map represent trails, sections, hazards, and missions. Tap on each to view more information.
How do I share a trail or section with others?
Select the trail or section you want to share and use the share button to send it via social media, email, or other apps.
Can I use the Touren app offline?
The app requires an internet connection for most features, but trails can be pre-loaded for offline use if needed.
What should I do if I encounter an issue with the app?
Go to the "Help & Support" section in the app to report any issues or get assistance.
Safety and Best Practices
Does the app provide safety guidelines for riding?
Yes, before starting sections or challenges, the app provides safety reminders and guidelines to ensure a safe experience.
How can I ensure my ride complies with local regulations?
Always check local regulations for off-road riding and follow any restrictions or guidelines provided by the app for each trail.
What should I do in case of an emergency while on a trail?
The app does not provide emergency services, so ensure you have a way to contact local emergency services if needed.
Can I contribute to maintaining trails and sections?
Yes, by creating condition reports and hazard reports, you contribute to the maintenance and safety of trails and sections.
How does the app ensure data accuracy for trails and conditions?
The app relies on user-generated reports and feedback to keep trail data and conditions up-to-date and accurate
Last updated